At 11phdream, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have over your data when you use our mobile sports and gaming platform in the Philippines.
Last updated: 2025. Applies to all registered and visiting users of 11phdream.
We only collect what is necessary to provide you with a secure and personalised experience on 11phdream.
When you create your 11phdream account, we collect your full name, date of birth, email address, mobile number, and chosen username. We also collect your residential address in the Philippines to satisfy Know Your Customer (KYC) requirements mandated by local regulations. This information is used solely to verify your identity, secure your account, and ensure only eligible players aged 21 and above can access real-money features. We do not collect any information beyond what is needed for account setup and legal compliance. All registration data is stored in encrypted form and is never shared with third parties for marketing purposes.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet identifiers, bank account references, and transaction amounts. Full payment credentials are processed through encrypted payment gateways and are never stored in plain text on our servers. Transaction records are retained as required by Philippine financial and anti-money laundering regulations, and are accessible only by authorised compliance staff. We use transaction history to monitor for suspicious activity and to assist you if a payment dispute arises. Your financial data is never sold, rented, or shared with advertisers under any circumstances.
When you visit or use the 11phdream platform on any device, we automatically collect technical data including your IP address, device type, operating system version, browser type, and the pages or features you interact with. This data helps us optimise performance for mobile users across the Philippines and diagnose technical issues quickly. We also use aggregated, anonymised usage data to improve the platform's layout, game offerings, and sports betting experience. Session duration and navigation paths are recorded to understand how players engage with different areas of the site. This technical data is analysed internally and is not linked to your personal identity in reports shared outside the organisation.
If you contact our support team via email or the platform's messaging feature, we retain a record of that correspondence to ensure consistent follow-up and accurate resolution of your enquiry. Support communications may include account details, screenshots, or descriptions of issues you have encountered. These records are stored securely and accessed only by the relevant support or compliance team member handling your case. We may also send you account-related notifications such as deposit confirmations, withdrawal updates, or security alerts — these are not marketing messages and cannot be opted out of as they are essential to account operation. Any feedback you voluntarily submit about the platform may be used in anonymised form to guide product improvements.
The 11phdream platform uses cookies and similar technologies to maintain your login session, remember your preferences, and deliver a consistent experience across visits. Essential cookies are required for the platform to function and cannot be disabled. We also use analytics cookies to understand aggregate traffic patterns and improve the mobile experience for players in the Philippines — these are collected in anonymised, non-identifiable form. We do not use third-party advertising cookies or allow external ad networks to track your activity on our platform. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies may limit your ability to use certain platform features.
Every piece of data we hold has a clear, lawful purpose — and we use it only for that purpose.
Your registration and identity data is used to create, manage, and secure your 11phdream account. This includes verifying your eligibility to play, processing KYC documentation, and ensuring your account details remain accurate and up to date. We may contact you using your registered email or mobile number to confirm account changes, deliver security codes, or notify you of important platform updates. Account management activities are necessary for the performance of our service agreement with you and are not optional. You can update most account details by logging in and visiting your profile settings.
We use your account activity, device data, and transaction records to detect and prevent fraud, money laundering, and other forms of abuse on the platform. Automated systems and human reviewers monitor for patterns that may indicate account takeover, bonus abuse, or irregular betting behaviour in violation of our Terms and Conditions. Where suspicious activity is detected, we may temporarily restrict account access and request additional verification documents to protect both the player and the platform. Information gathered during fraud investigations may be shared with Philippine regulatory authorities where required by law. These security measures are in place to protect all players on the 11phdream platform and cannot be waived.
Anonymised and aggregated usage data helps us understand which sports markets, game categories, and platform features are most popular among Filipino players. This insight drives decisions about new features, mobile optimisation, and content additions that benefit the entire player community. We do not make individual-level decisions based on automated profiling that would significantly affect your rights or access to the platform. Any A/B testing or product experiments involve anonymised cohort data only. Our goal is to build a better, faster, more relevant mobile experience for sports and gaming fans across the Philippines.
If you have opted in to marketing communications, we may use your platform activity and preferences to send you relevant bonus offers, sports promotions, or personalised recommendations via email or in-app notification. You can withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing does not affect your access to the platform or your eligibility for publicly available promotions listed on the Promotions page. We do not share your personal data with third-party marketing companies. All promotional content is generated and delivered internally by the 11phdream team.
We use your deposit, withdrawal, and session data to support our responsible gaming obligations and identify players who may benefit from additional support tools. Where our systems detect patterns associated with problem gambling — such as rapid escalation of deposits, frequent late-night sessions, or repeated self-exclusion requests — a trained member of our responsible gaming team may proactively reach out. This processing is in the legitimate interest of player welfare and is a requirement of our operating licence. Data used for responsible gaming monitoring is handled with the highest level of confidentiality and is never used for commercial purposes. For more information, visit our Responsible Gaming page.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have specific rights over the personal information we hold about you.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within 15 business days and provide your data in a clear, readable format.
If any personal information we hold is inaccurate or incomplete, you have the right to request a correction. Most account details can be updated directly in your profile; for KYC-related changes, supporting documents may be required.
You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal obligations to retain certain records under Philippine financial and gaming regulations.
You can object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your specific situation warrants it, and we will review each objection on its merits.
Where technically feasible, you may request a machine-readable copy of the personal data you have provided to us, so that it can be transferred to another service if you choose. Portability requests are handled within 30 business days.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so we can resolve the concern directly and promptly.
To submit a data privacy request, contact our Data Protection Officer by emailing [email protected] with the subject line "Data Privacy Request" and a description of your request. We will verify your identity before processing any request to protect against unauthorised access to your personal data. Where a request is complex or requires legal review, we may extend our response window and will notify you accordingly. All data privacy requests are handled free of charge. If you have general questions about how your data is used, our FAQ page contains answers to the most common privacy enquiries.
Your data stays yours. 11phdream is built for Filipino players who want a safe, private, and exciting mobile gaming experience. Registration takes under three minutes — all in Philippine pesos with no hidden charges.